Responsible Gaming
at 7g7
7g7 is committed to providing a safe, fair, and controlled gaming environment for every player across Bangladesh. Your wellbeing always comes before the game.
Our Commitment to Player Safety
At 7g7, responsible gaming is not an afterthought — it is a foundational principle that shapes every decision we make. We believe that gambling, when approached in a controlled and informed way, can be an enjoyable form of entertainment. However, we also recognise that for a small number of players, gambling can become harmful. Our job is to provide the tools, information, and support that help every player on our platform stay in control.
7g7 serves players across Bangladesh — from Dhaka and Chittagong to Sylhet, Rajshahi, and Cox's Bazar — and we take our duty of care to that community seriously. We actively monitor player behaviour for signs of distress, we proactively reach out when our systems flag a concern, and we make our responsible gaming tools freely available to all registered users at any time.
Our responsible gaming framework is built on four pillars: prevention (stopping problem gambling before it develops), early intervention (identifying at-risk players quickly), player empowerment (giving users the tools to manage their own behaviour), and support access (ensuring help is always one step away). Together these pillars form a safety net that exists alongside every game, every bet, and every session on 7g7.
Gambling Is Entertainment
Treat every session on 7g7 as paid entertainment — the same way you would treat a cinema ticket or a meal out. Set a budget before you start and stick to it regardless of whether you are winning or losing.
Chasing Losses Is Dangerous
One of the most common patterns in problem gambling is chasing losses — increasing bet sizes after a losing streak in an attempt to recover money. This almost always leads to greater losses and greater distress.
Age Restriction & Underage Protection
7g7 operates a strict 18+ age policy. Under no circumstances may any person under the age of 18 register an account, make a deposit, place a bet, or play any game on the 7g7 platform. This policy applies to all players across Bangladesh without exception.
During the registration process, all users are required to confirm that they are at least 18 years of age. Before processing a withdrawal request, 7g7 requires identity verification (KYC) that confirms the player's date of birth using an official Bangladesh National Identity Card (NID) or passport. Any account found to be operated by a person under 18 will be immediately closed and all funds will be returned or retained in accordance with applicable policy.
Protecting Young People
If you share a device or internet connection with younger household members — children, teenagers, or young adults under 18 — we strongly encourage you to take the following precautions to ensure they cannot access gambling content:
- Never save your 7g7 login credentials in a shared browser or device.
- Always log out of your 7g7 account after every session on a shared device.
- Consider using a device-level parental control or content filtering application.
- Keep your 7g7 account password confidential — do not share it with family members or friends.
- If you suspect a minor has accessed your 7g7 account, contact support immediately at [email protected].
Recognising Problem Gambling
Problem gambling can develop gradually and is often difficult to recognise from the inside. Many players who develop a gambling problem do not realise it until the financial and emotional consequences become severe. Being aware of the warning signs is the first step toward protecting yourself or someone you care about.
The following are common signs that gambling may have moved from entertainment to a problem. If you recognise any of these in your own behaviour or in someone close to you, it is important to seek help promptly.
Self-Assessment Questions
Use the following questions as a personal check-in. There are no right or wrong answers — they are simply a prompt for honest self-reflection. If you answer "yes" to three or more of these questions, we strongly encourage you to use the 7g7 responsible gaming tools or reach out for professional support.
Personal Gambling Check-In
Responsible Gaming Tools
7g7 provides every registered player with a comprehensive suite of responsible gaming tools that can be activated at any time. These tools are designed to help you stay in control of your gambling activity without having to close your account entirely. All tools are free to use and take effect immediately upon activation.
Deposit Limits
Set a maximum deposit amount that applies over a daily, weekly, or monthly period. Once your limit is reached, no further deposits can be made until the period resets. Limits can be reduced instantly but an increase requires a 7-day cooling-off period.
Applies immediately on reductionLoss Limits
Set a cap on the total amount you can lose over a defined period. Once your loss limit is reached, you will be unable to place further bets until the period resets. This is one of the most effective tools for preventing large, uncontrolled losses.
Daily, weekly, or monthly optionsSession Time Limits
Set a maximum session duration after which you will be automatically logged out of the 7g7 platform. You can also configure session reminders that alert you to how long you have been playing at regular intervals during a session.
Automatic logout when limit reachedCooling-Off Period
Take a short break from gambling by activating a cooling-off period of 24 hours, 48 hours, 7 days, or 30 days. During this period your account remains open but you cannot deposit or place bets. All active bonuses are paused during a cooling-off period.
Account preserved, gambling pausedReality Checks
Enable periodic on-screen messages that display how long you have been playing and how much you have won or lost during the current session. Reality checks are a simple but powerful way to maintain awareness of your gambling activity in real time.
Configurable at 15, 30, or 60-minute intervalsActivity History
View a full, transparent breakdown of your gambling activity — including deposits made, total bets placed, net wins and losses, and session durations — over any time period. Your activity history is always available in your account dashboard.
Full history available at any timeSelf-Exclusion
If you feel that you need a more significant break from gambling, 7g7 offers a full self-exclusion programme. Self-exclusion is a formal process through which you request that 7g7 close your account and block you from re-registering for a defined period of time. It is a stronger, more decisive step than a cooling-off period and is intended for players who feel they have lost meaningful control over their gambling behaviour.
How Self-Exclusion Works
To request self-exclusion, contact the 7g7 responsible gaming team at [email protected] with the subject line "Self-Exclusion Request". In your message, specify the exclusion period you wish to apply: a minimum of 6 months, or a longer period of 1 year, 2 years, or indefinite (permanent) exclusion. Self-exclusion takes effect within 24 hours of your request being confirmed.
What Happens During Self-Exclusion
- Your 7g7 account is suspended and you cannot log in or place bets for the duration of the exclusion.
- Any pending withdrawal of winnings will be processed to your registered payment method.
- 7g7 will make all reasonable efforts to ensure you do not receive marketing communications for the duration of your exclusion.
- You will not be able to re-register a new account on 7g7 using the same identity details during the exclusion period.
- For indefinite exclusions, re-activation requires a formal written request and a mandatory 7-day reflection period before any action is taken.
Getting Help & Support
If gambling has become a source of stress, financial hardship, or conflict in your life, you do not have to face it alone. Speaking to someone — whether that is a 7g7 support agent, a trusted friend or family member, or a professional counsellor — is always a positive step. Problem gambling is a recognised condition that responds well to support and treatment.
The 7g7 responsible gaming support team is available 24 hours a day, 7 days a week. Our team members are trained to handle sensitive conversations with empathy and without judgement. Whether you want to activate a self-exclusion, set deposit limits, or simply talk through what you are experiencing, we are here to help.
Contact 7g7 Responsible Gaming Support
Our team is available around the clock to help you access responsible gaming tools, process self-exclusion requests, or simply listen. Reach out any time — there is no judgement here.
Please include "Responsible Gaming" in your message subject for the fastest response. Typical response time: within 1 hour.
Tips for Staying in Control
For the majority of players, gambling on 7g7 remains an enjoyable and well-managed leisure activity. The following practical tips can help you maintain a healthy relationship with gambling and ensure it stays in its proper place — as entertainment, not obligation.
Set a Gambling Budget
Before each session, decide the maximum amount you are willing to spend. Treat this as the cost of entertainment. When the budget is spent, the session is over — regardless of whether you are up or down.
Limit Your Playing Time
Decide in advance how long you will play for. Set an alarm or use 7g7's built-in session time limit tool. Taking regular breaks helps you maintain perspective and prevents sessions from running away with you.
Gamble Only When You Feel Good
Avoid gambling when you are feeling stressed, anxious, depressed, or under the influence of alcohol. Emotional states significantly impair decision-making and increase the risk of impulsive, regrettable bets.
Balance with Other Activities
A healthy lifestyle includes a variety of activities. Make sure gambling is just one of many ways you spend your leisure time — not the primary one. Maintain relationships, hobbies, and interests outside of gaming.
Accept Losses as Part of the Game
Every casino game and sports bet carries a house edge. Losses are a normal and expected part of gambling. Never view a loss as something that must be recovered — accept it as the cost of playing and move on.
Use 7g7's Built-In Alerts
Enable reality check notifications in your account settings. These regular prompts display your session duration and net position, helping you stay grounded and make informed decisions about whether to continue or stop.
Play Smart. Play Safe with 7g7
Now that you know how to stay in control, explore 7g7's games at your own pace — cricket betting, live casino, slots, and more, all on Bangladesh's most trusted platform.